Using Vouchers
How do e-vouchers work?
How do paper vouchers work?
Can I receive e-vouchers if I don't have access to the Internet or email?
What are the differences between paper and e-vouchers?
What denominations do paper vouchers come in?
When do I get my vouchers?
Do the vouchers have an expiry date?
What if my vouchers have expired?
What happens if I lose my vouchers?
If I have an amount of vouchers left at the end of the tax year, do I have to pay back the tax and NI?
How do e-vouchers work?
E-vouchers work in a similar way to online banking. You are assigned an e-voucher account which you access to arrange payment directly into your carer(s) bank account. You can easily monitor and review your payments and it is hassle-free for your carer as they do not have any vouchers to redeem. To find out more visit the Sodexho Pass e-voucher website.
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How do paper vouchers work?
Paper vouchers work like cash. Vouchers are despatched to arrive at your home address on payday and you use them to pay your carer who redeems them with Sodexho Pass. They are highly secure and you can use vouchers to pay as many carers as you use.
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Can I receive e-vouchers if I don't have access to the Internet or email?
You must have access to the Internet and email to take e-vouchers. This is because payments are actioned through the e-voucher website and you are notified of payments via your email address. Your carer does not need to have to access to the internet or email for you to take e-vouchers.
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What are the differences between paper and e-vouchers?
E-vouchers work like online bank accounts and are credited on payday. Parents make payments directly to one or several carers' bank account by electronic transfer. Carers do not need to redeem e-vouchers as payment is directed straight into their bank account. Paper vouchers are used like cash to pay carers who then redeem the vouchers with Sodexho Pass. Vouchers are delivered to parents on payday and are available in a number of denominations to match individual circumstances.
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What denominations do paper vouchers come in?
Like cash, Sodexho Pass childcare vouchers are available in a variety of denominations to make up the amount of vouchers and number of carers which need to be paid. If you wish to specify the denominations of your paper vouchers, please contact our Customer Care team.
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When do I get my vouchers?
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Do the vouchers have an expiry date?
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What if my vouchers have expired?
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What happens if I lose my vouchers?
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If I have an amount of vouchers left at the end of the tax year, do I have to pay back the tax and NI?
No. As long as the vouchers have not expired you can use them in the following tax year.
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"Childcare Voucher Provider of the Year"
Sodexo Pass Limited
Solar House
Kings Way
Stevenage
Herts
SG1 2UA
Registered No. 02680629
Other FAQs sections
General Information
Scheme Rules
Effects on Salary and Benefits
Joining the scheme
Using Vouchers
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