How does my carer redeem paper vouchers?   
How does my carer redeem e-vouchers?   
What happens if my carer loses the vouchers I've given them?   
Where can I get further information for my carer? 

How does my carer redeem paper vouchers?

Your carer can redeem paper vouchers in one of three ways - email, Freepost or Freephone - your carer can choose the method that suits them best. Sodexho Pass arranges for electronic payment by return, directly into the carer's bank account. This guarantees payment and avoids any delays in the post. The carer may redeem vouchers as soon and as often as they like.

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How does my carer redeem e-vouchers? 

E-vouchers do not need redeeming. Carers are paid straight into their bank account at your instruction.

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What happens if my carer loses the vouchers I've given them? 

Carers can contact our Customer Care team and upon verification of voucher numbers we can arrange for payment into their bank account. Alternatively they can send any kept counterfoils into us to for payment.

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Where can I get further information for my carer?

If you wish to give your carer more information, you can download and print a leaflet. Carers can also find out more by visiting the Carer pages on this site for themselves.

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